WarriorMail Appointment problems are associated with managing multiple accounts via Outlook

posted Jan 18, 2010, 9:39 AM by Unknown user
WarriorMail Appointment problems are associated with managing multiple accounts via Outlook

We have had reports of problems with event invitations (appointments/calendars) where someone using Outlook with WarriorMail would send an appointment and the appointment would show up on recipients' calendars but no invitation was received in their email inbox. At the same time, the sender would find that the invitation was still sitting in their Outlook Outbox and the Send/Receive process would generate an error message "(0x8000405 : 'The operation failed.'"

We have isolated this problem. It only occurs if the sender is trying to manage multiple email/calendar accounts and has set up an IMAP connection to the secondary account(s) in Outlook. We are contacting Google about the issue. In the meantime, Outlook users will probably want to avoid managing multiple accounts via Outlook and use the WarriorMail.mlc.edu web interface for dealing with the secondary accounts.

To remove the extra accounts and their associated IMAP connections in Outlook...
1. Click on "Tools".
2. Click on "Account settings".
3. Click on the extra email account name in order to make it the selected account.
4. Click on "X Remove".
5. Click "Yes" to remove the account.
6. After you have removed all "IMAP" accounts and your "Google Apps" account is the only account showing, click "Close" to return to your inbox.
7. Exit from Outlook.
8. Start Outlook.

We will be working to identify an effective way for one person to manage multiple WarriorMail accounts until Google comes up with a fix for this problem. We will post that guidance to the WarriorWeb.mlc.edu web site.

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